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Case management services are provided by healthcare professionals working with people to identify issues and barriers that may prevent them from getting better and uncovering mutually agreed upon solutions to achieve their healthcare goals.

Case managers work with individuals and families to understand their illness or injury, what the individual/family needs to do to participate with the clinical team, follow the treatment plan and the path to reaching the best possible outcomes.  



What Kind of Work Does a Case Manager Do?

Although case managers work in many unique environments, their roles include several common elements.

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Who Can Be a Case Manager?

Case managers are licensed health care professionals who provide several key services.

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Where Does a Case Manager Work?

Case managers extend across all health care settings.  However, the practice varies in degrees of complexity and comprehensiveness based on four factors.

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This website is designed by the Case Management Society of America as part of the .e4 project to provide resources and information on the practice of case management. Visit the links below for other .e4 sites.

Would you like to give feedback about the information and resources on this site?  Email e4@cmsa.org.

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